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  • HOW LONG DOES IT TAKE TO INSTALL DUCTED AIR CONDITIONING?
    For smaller single storey homes ducted Heatpump installs will generally take 4 day, larger two-storey homes will require 5-6 days. For new home builds ducted Heatpump installs takes place over three site visits as follows: Prepipe – This is completed once your frame is up & the roof has gone on. Cut Outs – This takes place as soon as your gib goes up. Fit Off – This is the final visit & this takes place close to the finish of the complete house.
  • WHAT IS THE BEST BRAND OF DUCTED AIR CONDITIONER?
    We believe in providing our consumers with a selection of the best duced heatpump brands available in New Zealand we do not favour any one particular brand. That being said Mitsubishi, Fujitsu and Gree appear to be the prefered brand of both our customers and our technicians.
  • HOW MUCH DOES IT COST TO INSTALL DUCTED AIR CONDITIONING?
    The below can be used as a estimate guide as to the cost of a new ducted heatpump in Canterbury: Small Home: $8k-$14k Medium Home: $14-20k Large Home: $20k+
  • DOES DUCTED AIR CONDITIONING ADD VALUE TO YOUR HOUSE?
    Ducted Heatpump is one of the best investments you can make in your home. It will boost your home's total value and equity, but will also keep you comfortable! It is also a great way to increase sellability and add the wow factor for potential buyers.
  • DOES DUCTED AIRCON USE A LOT OF ELECTRICITY?
    Using a properly designed & installed ducted heatpump system does not cost much to run. For example, the most popular size of an air conditioner is 12.5kw, when this unit runs at full capacity it will cost around $1 per hour to run but the important things to remember is your unit will only run at full capacity when it is first turned ON. Once your house temperature comes up closer to your desired temperature the Heatpump has less work to do & it will automatically reduce it’s capacity to as low as 25% meaning it will only cost 0.25c per hour to run & help you save on your electricity bills.
  • WHAT IS ZONING?
    Zoning allows you to split your home up into different areas, or “zones”, closing off airflow to unoccupied rooms. Closing off unused areas will deliver more of the conditioned air to the zones that need it meaning they will hit your desired temperature sooner, allowing your air conditioning unit to run at a lower capacity & reduce its energy consumption.
  • CAN I COVER OR HIDE THE OUTDOOR AIR CONDITIONER UNIT?
    While we make every effort to position the outdoor unit in the least obtrusive place possible, sometimes the visual impact is unavoidable. If this is the case, we may be able to provide some suggestions to hide the outdoor unit but we strongly advise against building any form of cover over your air conditioner as it will reduce the performance of your system.
  • WHAT SIZE AIR CONDITIONER DO I NEED FOR MY HOME?
    There are a lot of variables that determine what size Heatpump is going to be the perfect solution for your home. As part of your obligation free in-home consultation, we will measure the areas in your home that require heating and cooling which, after learning how you would like to use your air conditioner, will allow us to confirm the right system for the job.
  • CAN YOU PROVIDE AN OVER THE PHONE QUOTE?
    We can provide you with an indicative price if you able to provide us with floor plans for your home bu the best way to get an accurate quotation would be to arrange an obligation free in-home consultation. Use our web chat on this page to book your free in-home consultation today.
  • WHAT IS THE WARRANTY PERIOD FOR MY HEATPUMP?
    All of the Heatpump units supplied by Swiss AC come complete with a 5-year manufacturer’s warranty when installed in a residential application, apart from Gree which as standard has a 6 year warranty. This 5-year residential warranty is subject to the supplier’s terms & conditions. Swiss AC will strive to assist you with claims related to your 5-year manufacturer’s warranty if your system is eligible for a warranty replacement or repair.
  • WHAT IS THE SWISS AC 5 YEAR WORKMANSHIP GUARANTEE?
    Swiss AC are proud to provide an industry-leading 5-year workmanship guarantee to show our commitment to providing quality installations. This 5-year workmanship guarantee strictly covers defects in workmanship only and excludes the following: Parts and labour resulting from faulty equipment (refer to the warranty for units or components manufacturer). Damage caused by weather, vandalism, unauthorised workmanship, vermin, unreasonable use of the product or forces and circumstances outside of normal day-to-day use.
  • WHAT IS THE DIFFERENCE BETWEEN MITSUBISHI ELECTRIC LOSSNAY AND OTHER VENTILATION SYSTEMS IN NZ.
    Mitsubishi Electric has been supplying the NZ industry for almost 30 years with “balanced pressure” Lossnay Heat Recovery Ventilation Systems. While most ventilation systems are no better than opening a window letting valuable heat escape, Lossnay brings fresh filtered air in and recovers heat energy from the outgoing stale air which is then used to pre-warm or cool the incoming fresh air. The end result is a healthier, drier and warmer home whilst maximising energy efficiencies. The secret to Lossnay Heat Recovery Ventilation is its unique and highly efficient core, capable of temperature exchange efficiencies of up to 93%* which can significantly reduce the energy and cost to maintain the desired indoor temperature. Many other ventilation systems are “positive pressure” systems which can only introduce air into the home but not extract stale air, relying instead on the home to be sufficiently draughty in order to force the air out through cracks in windows and doors. As a result, this type of system is not capable of recovering usable heat from the outgoing air which is subsequently lost. With New Zealand homes becoming more and more airtight, positive pressure ventilation is no longer a viable solution.
  • IS LOSSNAY SUITABLE FOR RETROFIT IN RESIDENTIAL DWELLINGS?
    Yes – Mitsubishi Electric offer a wide range of Lossnay types suitable for all installations. In-ceiling units such as the LGH, VL-220 and VL-100ZSKR are generally suitable for older homes or dwellings which have sufficient ceiling space to accommodate the unit and associated ducting.
  • WHAT IF I DON'T HAVE THE CEILING SPACE?
    In cases where the ceiling access hatch is too small to allow access or there is insufficient ceiling space, Mitsubishi Electric offer a range of Vertical Lossnay Systems which can be installed in the garage or cupboard and still have duct distribution run throughout the ceiling cavity. An added advantage of the Vertical Lossnay Series is that the units are easily accessible for filter maintenance by the installer or end user. If the ceiling cavity doesn’t allow for ducting runs, we recommend using the wall mounted single room Lossnay VL-100EU for rooms throughout the dwelling or in individual areas within the home where indoor air quality is a concern.
  • WILL LOSSNAY HEAT OR COOL THE HOUSE?
    The primary function of Lossnay is to introduce fresh, filtered air into the home and extract stale air as a balanced pressure system, working in conjunction with heating and cooling devices but not replacing them. Lossnay recovers usable warm or cool air from the outgoing air, transferring this via a heat exchange system to the fresh air being introduced, reducing the amount of energy required to maintain the desired indoor temperature, so your heating system isn’t required to work as hard. In some instances, Lossnay is capable of heat exchange efficiencies of up to 93%*.
  • DO SWISS AC OFFER FINANCE FOR DUCTED/SPLIT HEATPUMP INSTALLATION?
    We’ve partnered with Q CARD to offer long term interest free loans for energy efficient products such ducted/split system heatpump installations. Q CARD offer repayment terms of 2 to 7 years for with no early repayment fees.
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